AI & Automation · Service

AI Chatbot Development

AI chatbots that answer questions, capture leads and support customers 24/7

We design and build AI chatbots for websites, web apps and internal tools. Trained on your own content and connected to your systems, they give accurate, on-brand answers and hand over to your team when a person is needed.

AI Chatbot Development illustration
Website AI ChatbotsCustomer Support ChatbotsLead Qualification BotsKnowledge Base AssistantsOpenAI & LLM IntegrationCRM & Tool Integrations
(01) — What’s included

What our AI chatbot development includes

From a simple website assistant to a fully integrated support agent, we cover strategy, design, development and ongoing improvement.

  1. 01

    Website AI Chatbots

    A branded chat assistant on your website that answers common questions using your pages, FAQs and documents.

  2. 02

    Customer Support Chatbots

    Resolve routine enquiries automatically and route complex conversations to your support team with full context.

  3. 03

    Lead Qualification Bots

    Ask the right questions, capture contact details and send qualified leads straight to your CRM or inbox.

  4. 04

    Knowledge Base Assistants

    Help staff or customers search policies, manuals and documentation in plain language.

  5. 05

    OpenAI & LLM Integration

    Connect OpenAI or other large language models securely, with prompts, guardrails and usage controls.

  6. 06

    CRM & Tool Integrations

    Integrate with HubSpot, email, booking systems, helpdesks and custom APIs.

(02) — Why EMU

Why build your chatbot with EMU

We combine AI development with UX design and web development, so your chatbot looks great, works reliably and fits your website.

01

Trained on your content

Answers are grounded in your own website, documents and data.

02

Human handover

Smooth escalation to your team when a conversation needs a person.

03

Privacy-aware

Careful data handling and access controls designed around your requirements.

04

Continuous improvement

Conversation insights help us refine answers and coverage over time.

(03) — Our process

Our chatbot development process

A clear, step-by-step approach from idea to launch.

01

Discovery

We define goals, audiences, use cases and the content the chatbot should use.

02

Design

Conversation flows, tone of voice and a chat interface that matches your brand.

03

Build & integrate

Development, AI model setup, testing and integration with your systems.

04

Launch & optimise

Go live, monitor conversations and keep improving accuracy.

(05) — FAQ

AI chatbot FAQs

Still have a question about AI Chatbot Development? We’re happy to help.

Can the chatbot be trained on my website content?

Yes. We can use your website pages, FAQs, PDFs and other documents so the chatbot answers using your own information.

Will the chatbot work with my existing website?

Yes. We can add a chatbot to most websites, including WordPress, Webflow, Shopify and Craft CMS sites, as well as custom web applications.

Can it connect to my CRM or booking system?

Yes. We integrate chatbots with CRMs, email, helpdesks, booking tools and custom APIs.

How do you keep answers accurate?

We ground answers in your approved content, add guardrails and fallbacks, and review conversations after launch to keep improving.